With the help of the experts at The National Archives, we've put together a few answers that may help our advanced users to better understand elements of the Register.
If you're new to Findmypast or to the Register, our how-to guide to exploring the Register is a good place to start.
We've also created a series of videos that give information about the history of the Register, its importance and the work carried out bringing it online. They're all here in this video, but if you don't have time to watch, just visit our YouTube 1939 channel on Youtube where you'll find the video broken into short chunks.
One question that has come up frequently is how the transcription process worked. Owing to privacy reasons, rather than dealing with horizontal rows of text each transcriber worked in vertical columns so that they could never see the entire record of an individual whose record would be closed when the Register was published online.
The names on the Register were transcribed in transcription houses in Britain, and we were contractually obliged to meet an accuracy rate in readable records of 98% or greater. As the Register consists of the personal handwriting of 65,000 enumerators, errors will of course pop up, and there is a process to report any you may find.
To report a transcript error, click 'Update the record' at the bottom right of the transcription page and then click 'Report an error'. Fill in the form on the following screen and if you have highlighted a legitimate error, we'll correct it within 36 hours during the week and 72 hours if it's over the weekend.
Closed and open records
You can read more about closed and open records in previous blog posts, but to summarise, if someone was born less than 100 years ago and is still alive, their record will be closed. If someone was born less than 100 years ago and died after 1991, their record will be closed. If someone was born over 100 years ago, their record will be open, likewise if someone was born less than 100 years ago but who died prior to 1991 (where a D-Code has been added to the Register.)
If there is an individual whose record should be open but isn't, because the person has died or is over 100, you can submit evidence of death (a death certificate) and if you're a Findmypast subscriber, we'll open the record for free. If you're not a subscriber, this request will go via The National Archives, who will charge a flat fee of £25.
To request that a record be opened, go to the their household on the Register, and click the 'Update the record' button, then choose between asking Findmypast to open the record – if you're a subscriber – or asking The National Archives to open one.
If you happen across someone whose record should be closed due to them still being alive, click 'Update the record', then 'close an open record'.
You will find that some people who died prior to 1991 have closed records. This is down to the fact that not every death was added to the Register by the NHS. Unfortunately this is out of our control, however if you submit evidence of death we or The National Archives will open the record for you.
We're working on cross referencing our death records with the Register in order to open more records. In addition, we'll be running weekly updates that open the records of everyone who passes the 100 year threshold.
If you buy a household and a person in that household's record opens up after the 100 year limit, you'll be able to see that record at no additional cost.
Houses missing from the Register
If a record is closed, no element of it can be found in search. This is for privacy reasons and isn't something we dictate. This means that if every member of a household is closed, the entire house won't be searchable in the Register.
Continuation of records
The right hand page of the Register which we haven't digitised or indexed contains sensitive medical information that we're forbidden from publishing online. If the medical information of an individual stretched over two lines on the right, that person was duplicated on the left. If you see your relative on two lines with identical information, this is why.
If a note exists on an individual's record that refers to another page, click the arrow on the right to be taken to that page in the image.
We hope this may answer a few of your 1939 Register search queries. Let us know if you have other search-related queries below, and we'll do our best to answer them.
If you have general comments or queries on the Register, please email them directly to us at email@example.com, and our team will be happy to discuss.